Consumer information on the right to withdraw from the contract
concluded remotely via the online store www.bkpatterns.com with the provider:
Business Name: Katarína Bohácsová – BK PATTERNS
Registered in the Commercial Register of Bratislava District Office, Reg. No. 870-15061
Place of Business: 83104 Bratislava-Nové Mesto, Vajnorská 1351/30
TAX No.: 42241669
VAT No.: SK1076048149
IBAN: SK3011000000002949202126
Email: contact@bkpatterns.com
Phone No.: +421 904 640 864
1. Right to withdraw from the contract
You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the conclusion of the contract, if it was concluded remotely.
2. When you do not have the right to withdraw from the contract
The law also specifies cases in which you cannot withdraw from the contract. For the purposes of our contractual relationship, it is not possible to withdraw from the contract if the subject matter of the contract is
a) provision of the service and
i. the service has been provided in full
ii. the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer and the consumer declared that he had been duly informed that by expressing his consent he would lose his right to withdraw from the contract after the service had been fully provided, if the consumer is obliged to pay the price under the contract,
b) the delivery of digital content that the seller supplies other than on a tangible medium, if
i. the delivery of digital content has begun and
ii. the consumer has given their express consent to the commencement of the delivery of digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing his consent he loses the right to withdraw from the contract upon commencement of the delivery of digital content, and the seller has provided the consumer with confirmation in accordance with § 17 (12) (b) or (13) (b) Act No. 108/2024 Coll. on Consumer Protection, if the consumer is obliged to pay the price under the contract.
c) in the case of product delivery,
i. delivery or provision of a product whose price depends on fluctuations in the financial market that the seller cannot influence and which may occur during the withdrawal period,
ii. delivery of goods manufactured according to the consumer's specifications or goods made to measure,
iii. delivery of goods that are subject to rapid deterioration or spoilage,
iv. delivery of goods sealed in protective packaging that is not suitable for return for health or hygiene reasons, if the protective packaging has been broken after delivery,
v. delivery of goods which, by their nature, may be inseparably mixed with other goods after delivery.
This means that if we have started providing services with your consent before the expiry of the withdrawal period and you have been duly informed that by giving your consent you lose the right to withdraw from the contract, you no longer have the right to withdraw from this contract if the service has been provided in full. At the same time, if we have provided you with digital content with your consent before the expiry of the withdrawal period and you have been duly informed that by giving your consent you lose the right to withdraw from the contract, you no longer have the right to withdraw from this contract.
If you still have the right to withdraw from the contract, please inform us of your decision by sending a clear statement by email or post to the following address:
Business name: Katarína Bohácsová – BK PATTERNS
Place of business: 83104 Bratislava-Nové Mesto, Vajnorská 1351/30
Email: contact@bkpatterns.com
For this purpose, you can use the withdrawal form template that we have provided or sent to you, but its use is not mandatory. The withdrawal period is observed if you send notification of your exercise of the right of withdrawal before the withdrawal period expires.
3. Consequences of withdrawal from the contract
After withdrawing from the contract, we will refund all payments you have made in connection with the conclusion of the contract. Payments will be refunded to you no later than 14 days from the date we receive your notice of withdrawal from this contract. The refund will be made using the same method you used for your payment, unless you have expressly agreed to a different method of payment, and without charging any additional fees.
If you requested the commencement of the service during the withdrawal period, you are obliged to pay us the price for the service actually provided until the date on which you notified us of your decision to withdraw from this contract.